Web Based Complaint Management System (Query Management) accepts the queries and requests online onto company's websites from the customers and provide the Online Solution to it through relevant information.
Providing solution to customer complaints and feedback is what differentiates companies in their work process. Our solutions help organizations manage, assemble and analyse customer complaints and feedbacks to improve customer service.
Features:
- Online Chat
- Message Broadcasting on the Portal as announcements
- Call Logging
- End User Call logging from their browser with various security options
- Email Call Logging
- Telephone / Operator Call logging
- Call Templates (single or multiple calls)
- Email notifications
- FAQs
- Query history
- Status Enquiry
- Close / Resolution text entry
- Call Types - Problems / Incidents/ Configurations
- Call Categories
- End User Management through database
- Full audit trail of Events
- Summary and Problem text entry
- Monitor Call Progress & Pending Calls through Reports
- Follow Up Calendar
- Build Knowledge Base & Search
